Customer satisfaction is our number 1 priority at Forza Italia.

All our items come with a 14 day exchange or store credit if you are not satisfied. Refunds are not offered unless for manufacturer fault.

Free returns/exchanges available in-store:

Our retail store team are able to assist Mon-Sun 11am-4pm at 265 Lygon St, Carlton VIC 3053 Australia.

Exchange by post:

PURCHASE RETURN / EXCHANGE LABEL HERE 

If you wish to exchange your item by post, we offer a Fixed Price exchange for $14.99. This fee includes us emailing you a pre-paid Returns Label for you to return your item/s to us, and us sending back your exchanged product (this option is 25% cheaper than standard post rates).

Please contact our team at info@forzaitalia.com.au to process your request.

Alternatively you can send back your item/s at your own expense, but you must include a prepaid satchel enclosed for us to send you your exchanged item/s.

Returns Policy Terms & Conditions:

You may return any order made by you, via our website.

Returns must be made within 14 days of receiving the order. *Please note our returns deadline has been extended until the end of January 2024 to allow for Christmas Shopping, for any order made from now onwards. Items must be returned at your own expense. Whether you use our Fixed Price exchange Returns Label system for $14.99, in which case we will retain responsibility for the item/s while they're in transit, or you choose to organise your own return.

Please pack item/s in their original packaging, ensure they’re suitably labelled, and address them to Forza Italia - 265 Lygon St, Carlton VIC 3053 Australia.

If you organise your own post return, we recommend that you use a reputable courier. Please retain any proof of posting, receipts or tracking numbers for the item/s returned as we may need them for proof, and cannot accept responsibility for any returned item/s until they reach our store. 

Goods can only be returned for an exchange or a store credit if they’re unused, complete, and in their original packaging. Refunds are not offered unless for manufacturer fault. To discuss this, please contact info@forzaitalia.com.au

We regret that Forza Italia cannot refund the cost of postage (this includes the original delivery cost and return postage).

Please DO NOT cut off any tags before trying on an item. We cannot accept items that have had tags cut off or re-attached by customers. Please don't try on clothing if you are wearing perfume. Please store the item/s you intend to return to us in a safe place away from cigarette smoke or cooking smells, as we cannot accept items that are returned to us with an odour.

If for any reason a Forza Italia customer is not satisfied with their purchase, they can contact us within 14 days of receiving their order, to organise to return the product and receive a store credit for the purchase price. *Please note our returns deadline has been extended until the end of January 2024 to allow for Christmas Shopping, for any order made from now onwards. This price excludes the associated delivery cost, and is subject to the terms and conditions as listed below:

a) In order to organise a return under these terms and conditions, the customer must notify Forza Italia via email (info@forzaitalia.com.au) within 14 days of receiving their order and request a store credit or exchange. *Please note our returns deadline has been extended until the end of January 2022 to allow for Christmas Shopping, for any order made from now onwards. The customer must comply with the directions of Forza Italia staff in order to facilitate an exchange or store credit.

b) Where a customer requests a store credit in accordance with these terms and conditions, the store credit will be issued for the amount of the purchase price excluding the delivery cost as specified in the customer's order.

c) The 14 day period will commence on the date that the customer accepts the delivery of their order. *Please note our returns deadline has been extended until the end of January 2024 to allow for Christmas Shopping, for any order made from now onwards. Where there is no proof of delivery, this date will be assumed to be 5 business days from the date of dispatch of the product.

d) The purchased product must be returned within 14 days of requesting a store credit under these terms and conditions.

e) Returned products must be returned in accordance with the returns section of the Forza Italia website Terms and Conditions. This includes being returned in their original packaging, with their labels, accessories, and in resalable condition.

f) Customers must return the products for which they are seeking a store credit at their own cost. If they are unable to find a way to return the products, Forza Italia may organise a courier to pick them up from the customer. Where Forza Italia organises a courier to pick up the products, the customer will be charged the same amount as the Delivery Cost listed in their Order to cover the cost of returning the products. Where items were ordered under "Free Shipping" promotions, the return delivery charge will be equal to the current website delivery rates.

g) After receiving the returned products, Forza Italia will issue a store credit as soon as possible. The customer will be provided with e-mail acknowledgement once this happens. Where possible, store credits will be processed by reversing the initial customer transaction. Forza Italia accepts no responsibility for any delays that may occur in receiving the refund as a result of any third-party payment gateways.

h) Forza Italia reserves the right to make changes to these Terms and Conditions without notice.

How To Return An Item
Your item/s must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase

Ship your returned item to:
Forza Italia
265 Lygon Street
Carlton
VIC 3053
Australia

Return Exceptions
Merchandise that has been used, or altered will not be accepted for exchange or store credit.